Rondônia residents face difficulties in issuing the new National Identity Card The Civil Police of Rondônia is investigating the suspicion of irregular marketing of passwords to schedule the new National Identity Card (CIN). The complaints indicate that intermediaries charged to guarantee places in a service that is free. ? Download the g1 app to see RO news in real time and for free In a previously published report, g1 showed that residents faced difficulties in scheduling the issuance of a new identity and resorted to the parallel market, which advertised the service for amounts between R$20 and R$50. ?? Scheduling to make a CIN in Rondônia is done on the Rondônia Government's Citizen Portal, every Friday at 12:30. Passwords are limited. g1 spoke with residents of Porto Velho who reported resorting to these informal alternatives because they spend months trying to get a place on the official Rondônia Government website, but are unable to do so. "I even set an alarm on my cell phone to go off every Friday when vacancies open, but it never does. When I go in, no vacancies appear. Unfortunately, we end up going after this type of situation because the system ends up not working the way it should", reports one of the people, who chose not to identify herself. She claims she spoke to two advertisers. One of them charged R$150 to schedule documents for five people, which corresponds to R$30 per family member. The other informed that he would book four people for R$100, which would cost around R$25 per person. Sale of appointments for the new National Identity in RO Personal Collection Outraged by the situation, the resident believes that the sale of appointments may be related to the difficulty of finding vacancies in the official system. "If there is someone negotiating vacancies, this explains why, even when accessing the system at the right time, there is never a vacancy. I thought it was absurd. Every week I try to schedule an appointment and I can't. I've given up", he says. READ ALSO: Student arrested for killing elderly man already tried to run over driver after hitting two cars PM accused of killing colleague with two shots to the head will be tried in Porto Velho Modus operandi Getting the job is easy. In addition to word-of-mouth advertising, which is when someone who has already paid for the appointment recommends it to someone else, Rede Amazônica found advertisements published in classifieds on social networks and offers advertised in WhatsApp groups. The reporting team contacted one of the advertisers to understand how the service worked. During the conversation, the suspect informed that he only needed the person's full name, CPF and date of birth. He also stated that he would get a place for the following week and informed the amount charged to guarantee the appointment. Advertisements for scheduling vacancies to obtain an identity card in RO Social Networks/Reproduction The Amazon Network team contacts intermediaries for the sale of CIN appointments Reproduction The values ??vary, but the way of operating is very similar. They ask for the details and guarantee that they will get a place and, if it is not paid, the appointment is cancelled. In one of the conversations sent to g1, the advertiser states that, if payment is not made, the person will be prevented from making a new appointment in the system for the next 20 days and will not be able to contract the service again. Sale of appointments for the new National Identity Personal Collection Harm to the population The parallel market ends up harming people who need the service, but cannot pay for it. Mateus Carvalho, for example, depends on his identity to collect medicines from the public health network, but is unable to make an appointment. "I can't get the medicine because I don't have an ID. I need it to collect the medicine at the clinic. As I don't know how to read or write, I can only get it via fingerprint", explains Mateus. For the lawyer and counselor of the Brazilian Bar Association – Sectional Rondônia (OAB-RO), Clemilson Garcia, situations like Mateus show how the difficulty in accessing the document can compromise the population's basic rights. According to him, civil identification is an obligation of the State, provided for in the Constitution. "Without identification, citizens are prevented from exercising constitutional guarantees, such as access to health, education and social assistance. The State has the obligation to offer alternatives for those who cannot access the digital platform", he explains. What do those responsible say? Regarding the difficulty in scheduling, the government of Rondônia reported that "the significant increase in demand for the new document" could cause slowness in the system. To improve the population's access to the service, the State Secretariat for Security, Defense and Citizenship (Sesdec) states that it has increased the number of vacancies, including priority ones. The government also pointed out that the high rate of absence from appointments affects the availability of places and cites Ji-Paraná as an example. According to Sesdec, around 23% of appointments in the municipality end in no-shows, which reduces the number of appointments available to other citizens. Finally, the Government of Rondônia stated that the issuance of the new National Identity Card is an essential right of citizens and that it continues to work to continually improve the services provided, with a focus on efficiency, inclusion and expanding the population's access to the document. In a note, the Public Ministry of Rondônia (MPRO) informed that it monitors the implementation of the new CIN in the state and holds meetings with the State Secretariat for Security, Defense and Citizenship (Sesdec), the Institute of Civil and Criminal Identification (IICC-RO) and the companies responsible for the scheduling system. According to MPRO, measures were adopted to increase the number of vacancies and improve the platform's accessibility. The agency also confirmed that it received complaints about the irregular sale of vacancies, and that locks were implemented in the system to hinder fraud, and cases with signs of crime are being forwarded to the responsible Public Prosecutor's Offices.