Franca, SP, extends deadline for exchanging public transport cards After a series of complaints from users, the City of Franca (SP) extended the deadline for exchanging public transport cards. With the change, passengers will be able to use credits from their old card and make a replacement until August 17th. The previous deadline ended on Friday (17). To request the new card, passengers must go to the Ayrton Senna Bus Terminal. Opening hours are from 8am to 5pm Monday to Friday. ?Click here to follow the g1 Ribeirão e Franca channel on WhatsApp According to the City Hall, the extension was adopted to serve passengers who still have a balance on their old card. "The credits on the old card, which were due to expire on July 17th, were renewed for another 30 days. The extension is due to the demand for users who still have credit on these cards. The city council thought it would be appropriate to pay attention to the user so that they can use these credits with peace of mind", said the head of public transport, Luciano Marangoni. Franca Bus Station (SP) Reproduction/EPTV Extension responds to user complaints The company Itu Transportes e Turismo took over the operation of public transport in Franca at the beginning of 2026. The decision to extend the deadline for exchanging cards was taken after complaints from passengers who feared losing the credits available on the old card. Attendant Rahianna Lara uses public transport daily and says she continued using her old card because she still had a balance available. "I was using the old card because I had a balance on it, so I couldn't use it, and then I always brought cash with me, so that if I don't swipe the card, I have physical money to give to the driver." Woman swiping her card on public transport in Franca (SP) Reproduction/EPTV According to her, some cards failed to read, which caused queues during boarding. "There are people who don't pass, so there's a queue of people waiting to get on the bus, and then the balance on the previous card doesn't go back to the current card we're using and that balance remains frozen. They don't replace that old balance that was on our card, on the current card either". Relationship agent Rian Rodrigues Carrijo uses two buses a day. He said he still had a balance of R$300 on his old card and was unaware of the deadline. "I have R$300, I didn't know about this change, I have to make the change now that I found out. R$300 isn't much, no." Service counter at Franca Bus Station (SP) Reproduction/EPTV See more news from the region on g1 Ribeirão Preto and Franca VIDEOS: Everything about Ribeirão Preto, Franca and the surrounding region