Hammer of Justice. Reproduction An elderly woman who lost R$9,750 after falling for a messaging app scam will be compensated by Banco do Brasil. The decision was made by the Court, through the 7th Special Civil and Consumer Relations Court of São Luís. According to the process, the woman received messages from an unknown number. The person claimed to be his daughter and reported that he had changed his phone number. He then asked for money with the justification that he needed to pay for urgent medical treatment. Believing that she was really talking to her daughter, the elderly woman made two transfers via Pix: one for R$5,000 and another for R$4,750, totaling R$9,750. The money was sent to an account in the name of Lucas Coletro Silva, maintained at Stone Instituição de Paço S.A. ?Download the g1 app to see MA news in real time and for free She only realized that she had been deceived when the scammer asked for a third transfer, this time for R$18,950. The following day, the victim contacted Banco do Brasil and requested that operations be blocked and the amounts returned through the Special Return Mechanism (MED). However, the request was denied. Faced with the refusal, the elderly woman went to court asking for compensation for material and moral damages. In its defense, Banco do Brasil claimed that there was no failure to provide the service, stating that the transfers were carried out by the client herself, using her personal credentials, in an environment considered safe. The bank also maintained that the author was the victim of a scam carried out by third parties and that the responsibility for the loss would lie exclusively with her. The parties participated in a conciliation hearing, but did not reach an agreement. When analyzing the case, judge Rosa Maria da Silva Duarte understood that financial institutions have a duty to monitor and identify operations that clash with their customers' movement profile, adopting preventive measures to avoid fraud. Justice points out failure in the bank's security According to the judge, the two transfers made in sequence to an unprecedented beneficiary represented a completely different movement in the account holder's profile. For Justice, the institution's security system did not identify that the transfers were atypical and failed to adopt preventive measures to avoid losses. The sentence also cites the understanding of the Superior Court of Justice (STJ), according to which the authorization of operations that are completely atypical in relation to the account holder's consumption pattern constitutes a failure to provide the service due to a violation of the security duty. With the decision, Banco do Brasil was ordered to pay R$9,750 for material damages and R$4,000 for moral damages, totaling R$13,750 in compensation.