(FOLHAPRESS) - Almost four delivery people per day reported cases of violence to iFood in the last three years, according to data from the platform released at the beginning of this month. Between June 2023 and May this year, 3,967 incidents of discrimination, threats, physical attacks, verbal violence and sexual violence were recorded during work.
Around 4 delivery drivers reported violence per day in the last 3 years, points out iFood
(FOLHAPRESS) - Almost four delivery people per day reported cases of violence to iFood in the last three years, according to data from the platform released at the beginning of this month. Between June 2023 and May this...
Discrimination accounted for the majority of reports (1,720), followed by threats (1,189) and physical attacks (860). The incidents involve customers, partner establishments or third parties.
Delivery man Marcos Felipe, 34, known as Nenzada, told the reporter that he was chased and run over by a driver after a traffic dispute during a delivery. Another motorcyclist, according to him, managed to identify the attacker and call the police.
Marcos claims to have received legal and psychological assistance after looking for iFood. "I managed to receive compensation for the damage to my motorcycle. The attacker also paid my [hospital] per diem and rented another motorcycle so I could continue working," he says.
Alexandre Mendes, 51, claims that he was accused of theft by a customer, who stated that she had not received the product, although the delivery had been recorded with a photograph. “I had to go out of my way to prove my honesty,” he says.
The state of São Paulo has the largest number of records since the creation of the service, with 1,154 occurrences and 373 specialized services. Next come Rio de Janeiro, with 603 cases and 215 consultations, and Minas Gerais, with 205 records and 73 consultations.
A survey by the delivery assistance application GigU, with 1,287 respondents in September last year, already showed that 59.1% said they had suffered some type of violence or harassment during work, while one in three said they felt insecure most of the time. Only 3.4% declared feeling completely safe during the activity.
WHAT ARE THE RIGHTS OF DELIVERY PEOPLE IN THE EVENT OF AGGRESSION?
In the opinion of professor and doctor in law Maria Cecília Lemos, who works at UDF Centro Universitário, "aggression during a delivery is legally treated as a type of work accident", alongside robberies and other episodes of violence that occur during the activity.
She states that platforms are obliged to take out insurance for accidents during deliveries. However, there is still no federal legislation that requires applications to maintain legal and psychological support structures for workers who are victims of violence.
Furthermore, the professor says that the rights of delivery people would increase if there were any employment relationship with the platform, an issue that still awaits definition by the STF (Supreme Federal Court). "Recognizing the delivery person as an employee completely changes the level of business responsibility", he says.
Until then, the expert states that the main protection available depends on the worker's social security situation. Anyone who contributes to the INSS (National Social Security Institute) and needs to take leave due to injuries may be entitled to disability benefits.
Delivery drivers who act as MEIs (individual micro-entrepreneurs) or self-employed people can go to court to request compensation for moral and material damages, in addition to activating the mandatory insurance offered by the platforms.
According to Maria Cecília, compensation may include medical expenses, repair or replacement of the motorcycle, loss of profits - referring to the period in which the delivery driver stopped working - and even a monthly pension in cases of permanent consequences. Psychological harm can also be the basis for requests for reparation.
SEE COMPANY INITIATIVES
Of the cases registered by iFood, 1,308 resulted in legal, psychological or socio-assistance assistance offered by the company, after authorization from the delivery drivers themselves. According to the platform, there was an increase in demand for the service over the three years.
The company's social impact manager, Tatiane Alves explains that the attacked delivery person must register an incident in the application's Security Center. According to her, a team provides initial assistance and offers referrals for legal and psychological assistance, in partnership with the organization Black Sisters in Law.
If the worker accepts, a social worker must contact you within 48 hours to assess the situation and direct the case. The professional can choose to receive only psychological support, only legal assistance or both. In addition to iFood, other companies claim to have expanded security mechanisms for delivery drivers.
99 reported that it offers real-time monitoring, route sharing, alerts for risk areas, an emergency button with police call and a security center available 24 hours a day. The company also claims to offer insurance against personal accidents during deliveries and expand the network of support points for motorcyclists in different cities across the country.
Keeta stated that it maintains a security center available daily and offers resources such as real-time location sharing, registration of emergency contacts and rapid activation of the Military Police, Fire Department and EMS in risk situations.
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Source: Noticias ao Minuto - Ultima Hora
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