See the main complaints about public transport in Ribeirão Preto Not stopping at the boarding point and lack of driver training are the main complaints presented by residents of Ribeirão Preto (SP) in 2026 about the city's public transport system. The data, referring to the first half of this year, indicates that RP Mobi, the company responsible for the city's traffic, received 1,800 complaints, most of them, 1,172, related to service provided by drivers, and 635 associated with operational failures, that is, about problems with schedules, overcrowding and route deviations. See below the main complaints related to service: not stopping at the stop: 455 complaints lack of training: 398 complaints difficulty boarding and disembarking: 120 complaints inadequate treatment: 72 complaints traffic accidents: 63 complaints In a note, RP Mobi informed that all incidents are analyzed and forwarded to the Consortium Pró-Urbano, which has the concession to operate the lines, to adopt the appropriate measures. ?Click here to follow the g1 Ribeirão e Franca channel on WhatsApp The Consórcio Pró-Urbano, in turn, reported that drivers undergo monthly training. "The schedule is general care, with dynamics to care for PWD." Furthermore, he announced that complaints are handled by the supervisors of the group's companies and that not all of them are valid. "We seek the contradictory when they identify the professional, through the line and vehicle, even images aimed at healing, bringing the truth or even punishing the guilty." Municipal public transport bus in Ribeirão Preto (SP). Luciano Tolentino/EPTV Service is also important Despite pointing to a reduction, RP Mobi data shows a change in the profile of complaints in relation to the first half of 2025, when there were more complaints associated with operations - 1,305 - than with the service provided by drivers - 1,160. Even with a new fleet and an app with bus schedules, passengers are still not satisfied with transport in Ribeirão Preto. READ ALSO Woman breaks her femur after falling on a bus in Ribeirão Preto, SP At the beginning of the month, a 65-year-old woman broke her femur when she fell on a bus and claimed that this occurred because the driver accelerated sharply after she passed through the turnstile. The Pró-Urbano Consortium, however, reported that the camera images did not show sudden braking or jerks and that there was no fault on the part of the driver. "Just as we need to have equipment, a bus with quality, with maintenance, quality in passenger service also serves as an item, both when boarding, when they make the trip, and when disembarking", analyzes traffic specialist engineer Fernando Velázquez. Municipal public transport bus in Ribeirão Preto (SP). Luciano Tolentino/EPTV See more news from the region on g1 Ribeirão Preto and Franca VIDEOS: Everything about Ribeirão Preto, Franca and the region