Clients report a clinic that closed without completing treatments; police investigate Juliana Piovesan, 40 years old, was one of the clients who contracted a package of dental services at the QSorriso clinic, in Piracicaba (SP), and was surprised by the closure, without warning, of the unit last Monday (6). The clinic denies that there was no warning to customers - find out more below. “I stayed there for about 20 minutes, and seven people arrived [...] with an appointment, everyone was taken by surprise”, says Juliana. ? Click here to follow the g1 Piracicaba channel on WhatsApp Initially, Juliana approached QSorriso in March 2025 to obtain the required medical clearance regarding oral health so that she could donate a kidney to her brother. "My brother was going to need a kidney transplant and I was a strong candidate. But the doctor said that I would have to be 100% in good health and in the oral part as well. My father financed me and I started there", he says. The service package cost R$13,589 thousand and, according to Juliana, included a root canal, six implants and orthodontic braces for her son, a teenager. She informed that they created the channel, which allowed her to complete the kidney donation to her brother. But he stated that the rest were stopped after the fixation of four pins, preventing the completion of the implants, and that he has been trying to receive assistance for three months, but the clinic cancels the appointments. She also stated that her son's mouth is hurt due to the lack of maintenance on the orthodontic device. According to Juliana, clinic employees went to the family's residence, in the Vila Sônia neighborhood, to collect the father's facial biometrics and obtain financing through a financing partner of the clinic. Currently unemployed and with a family income of one minimum wage, Juliana reported that the monthly installment of R$567 compromises a third of the household's monthly earnings and that she needs to complete her dental services. Parking lot of the QSorriso dental clinic, in Piracicaba Yasmin Moscoski/g1 Police investigation and history of complaints Before closing its doors to the public this Monday, the QSorriso clinic had already closed its activities before the Regional Dental Council (CRO) on May 11, 2026. Without this registration, it is prohibited to attend. Now, QSorriso's conduct is the subject of an investigation by the Civil Police. Chief Wagner Romano, from the 1st Police District of Piracicaba, informed that the investigation seeks to clarify whether there was a crime of embezzlement or breach of contract, which would refer the case to the civil sphere. To date, at least seven police reports have been recorded. Procon has registered 216 complaints against the unit since the beginning of its operations in 2014. At the São Paulo Court of Justice (TJ-SP), the legal name of the company (L & K Martinez Serviços de Saúde Ltda) appears in more than 70 processes, with actions citing abusive practices, compensation for material damage and contract termination. QSorriso, in Araras, is reported for incomplete services: 'it's a humiliation', says patient QSorriso clinic is notified in São Carlos after closing and suspending treatments Other patients, such as administrative assistant Marjorie Castro, aged 20, and security guard Jhonas Stocco, aged 40, told the reporter that the clinic's mode of operation involved attraction through "free assessments", drastic reduction of high initial budgets and facilitation of payment. After the procedures began, patients faced scheduling difficulties until services stopped until, when they went to the unit in early July, customers found printed "maintenance" notices and a "for rent" sign on the facade. Part linked to the QSorriso clinic, in Piracicaba (SP), and with a rental sign Yasmin Moscoski/g1 What the clinic says In a statement, QSorriso stated that negotiations to close the Piracicaba unit took place over 90 days, a period in which it claims to have suffered retaliation. The company declared that the contracted treatments will be fully completed by partner clinics from July 20, 2026 and advised customers to get in touch via WhatsApp (19) 98283-9726. When questioned by the report, management did not say which partner units would take care of the patients. Regarding the records in Procon, the company justified that the 216 complaints must be contextualized given the volume of more than 1.2 million services provided. QSorriso stated that it has a CRO, but presented the active registration number to the report. And in relation to payment methods, the company said that it offered different contracting methods, including financing through partner financial institutions, and that the modality was optional for the customer. Parking lot of the QSorriso dental clinic, in Piracicaba Yasmin Moscoski/g1 VIDEOS: everything about Piracicaba and the region See more news about the region at g1 Piracicaba