Harry Styles concert cancelled: find out how ticket refunds will work

Harry Styles Disclosure/Sony Music Singer Harry Styles canceled his show in São Paulo, this Tuesday (21), due to health problems. The information was released by Live Nation, the producer of the presentations. ? According to the company, anyone who purchased tickets will be reimbursed. How will the refund work? According to Live Nation, the refund method varies depending on the payment method used to purchase the ticket. In some cases, the process will be automatic; in others, you will need to go to the box office or wait for instructions from Ticketmaster. Card: anyone who purchased via the website or at the physical ticket office and paid with a card will have their refund automatically processed using the same payment method. No request is necessary. Credit: the refund may appear in up to two invoice cycles, depending on the card administrator. Debit: the amount will be returned by August 3, 2026. PIX: the procedure depends on the date of purchase. Purchases paid via PIX up to 90 days before July 21, 2026 will have automatic refunds to the same account used for payment. For purchases made more than 90 days ago, Ticketmaster will send an email with refund instructions. The company advises customers to pay attention to their inbox, including spam and junk folders. Payment in cash: anyone who purchased tickets at the physical box office and paid in cash must go to the Official Ticketmaster Box Office, at Shopping Ibirapuera, in São Paulo, by July 30, 2026. At the service, you will need to present an official document with photo and physical tickets (or digital tickets, when applicable). After validation, the customer will be able to receive a refund instantly, when available, or enter their bank details to receive the deposit later. Show on the 24th In addition to the refund, fans who had tickets for the canceled show will have priority to buy tickets for the performance on Friday (24th), while there is availability. According to the company, the number of entries available is "extremely limited". Ticketmaster Brasil will send an email to buyers with instructions for accessing this exclusive sale. Cancellation The presentation was canceled on the day it was to be held, this Tuesday (21). The information was released on Live Nation's social media. "We deeply regret to inform you that the Harry Styles show that was to take place on Tuesday, July 21, 2026, at MorumBIS, has been canceled due to a health issue on the tour. Tickets for this show will be refunded through the same purchase channel," the company informed. The statement did not specify what health problem the singer had been diagnosed with. Harry has not yet commented on the cancellation.