'It's not recurring', says secretary of Sertãozinho after family gets stuck in elevator The Secretary of Culture and Tourism of Sertãozinho (SP), José Adilson dos Santos, said this week that the case of the family that was trapped for 30 minutes in the elevator of Cristo Salvador, in Parque Antônio Gimenes Filho, is not recurring and the company responsible for the monument carries out monthly maintenance on the equipment. "This is an event that occurred. This year, we had two incidents of this nature. There is a monthly maintenance contract with a company in Ribeirão Preto that fully maintains our elevator. And when an event occurs, the company is called quickly. Within a maximum of 20, 25 minutes, they are present to resolve the problem." The incident happened on Friday (3) with a group of five people who were visiting the place, including a 15-year-old teenager and a 1-year-old baby. After the case came to light on social media, other visitors also reported that they had experienced the same situation in recent years. ?Click here to follow the g1 Ribeirão e Franca channel on WhatsApp To EPTV, a TV Globo affiliate, the secretary said that the company is notified whenever there is a problem with the elevator. "The company came, made the necessary technical adjustments, and then the elevator started working again," said Santos. MORE It was Gentil's daughter, Giovana Lucas de Souza Prats, who called for help after receiving a call from her mother. Elevator help button that family got stuck in a tourist spot in Sertãozinho, SP, didn't work Reproduction/EPTV On this point, specifically, the secretary said that the contracted company is working to solve the problem. "The issue with the activation button, due to some failure, some wire that must have broken at the moment of impact to the elevator, could have caused the problem. The company is already working to solve the problem." Christ the Savior is one of the most visited tourist attractions in Sertãozinho and was opened, together with Parque Antônio Gimenes Filho, in 2014. The monument is 57 meters high and offers a panoramic view of the city. Family was trapped in the elevator of Cristo Salvador, in Sertãozinho (SP) Reproduction/EPTV Park will be closed for improvements The Secretary of Culture and Tourism said that the city hall is working on improvements to the park, which began with washing the statue of Christ the Savior. "We are continuing with the planning of the structure, painting inside the park, a revitalization as a whole. And, most likely, in the next few days we will be closing the park so that it can undergo heavier maintenance, such as changing the floor of the observation deck. All of this will undergo improvement." According to the secretary, the city hall recognizes the points that need to be adjusted and has sought to resolve them. "We know what the bottlenecks are, we are already working. We have already started improvements here at Parque do Cristo and much more will be done." To g1, the city hall informed, in a note, that the Parque do Cristo Salvador will be closed from July 20th for around 30 days for maintenance. The scheduled reopening date has not been announced. The note does not detail which services have already started, whether the elevator will continue to operate until the park closes. Christ the Savior in Sertãozinho, SP Sergio Oliveira/EPTV See more news from the region on g1 Ribeirão Preto and Franca VIDEOS: Everything about Ribeirão Preto, Franca and the region