Procon de Macaé acting in supervision Ana Chaffin - Communication Procon de Macaé provides a new digital channel to expand the population's access to their rights in a quick and simplified way. The initiative seeks to modernize public service services and ensure more convenience for the city’s residents. Through e-mail, consumers can register complaints and send supporting documents. This service model reduces the need for in-person attendance at physical units, optimizing citizens' time. The digitalization of service channels reinforces transparency and efficiency in conflict mediation, making the local consumption environment more accessible for the entire Macanese community. To formalize the remote procedure, individuals must attach copies of their identity document, CPF, proof of residence in the municipality and proof of the case, such as invoices, contracts or screenshots of conversations. For legal entities, the CNPJ, articles of incorporation or statute are required, in addition to the personal documents of the legal representative. The official email available to the population is atendimento.procon@macae.rj.gov.br. Traditional physical service remains active at Avenida Presidente Sodré, number 466, in the center of Macaé. In-person office hours take place from Monday to Friday, from 9am to 4pm.