Parking lot of the QSorriso dental clinic, in Piracicaba g1 The QSorriso dental clinic, the target of patient complaints and a police investigation after closing the unit in Piracicaba (SP), reported that activities had resumed from this Monday (13) after the repercussions of the closure at the beginning of July. The clinic informed that, at this moment, services are aimed at emergency situations (see note below) and promised to complete unfinished treatments. QSorriso also highlighted that it is undergoing 'administrative changes', that it works with a reduced schedule and is evaluating a possible change of address. Despite the reopening, the São Paulo Regional Dental Council (CRO) reported, this Tuesday (14), that the company is without the council's registration, which was deactivated on May 11, 2026. ? Click here to follow the g1 Piracicaba channel on WhatsApp According to the council, it is strictly prohibited for any dental clinic to operate without due active registration with the CRO and the Federal Council of Dentistry (CFO). The body informed that non-compliance with the rules is subject to ethical, civil and criminal sanctions, and that it adopts "preliminary investigation and disciplinary measures" under secrecy. g1 questioned the clinic about the registration, but received no response until the last update of this report. Parking lot at the QSorriso dental clinic, in Piracicaba g1 Contradictions in service QSorriso's new positioning contradicts what the company itself had informed the reporter last week. Previously, the clinic justified that customer complaints occurred amid negotiations to close the unit, stated that customers were notified and assured that patients would be transferred to "partner clinics" from July 20th. Now, in the new note released, QSorriso stated that the news about transferring patients to other clinics is "untrue". In the new note, the company announced that: It is not accepting new patients due to a restructuring process; The services continue at the same address (at least for now), focused, at this first moment, on emergency cases, guidance and clarification of doubts; A change of address is being evaluated and, if confirmed, patients will be notified individually; It will work with “reduced schedules and a smaller flow of appointments”. The clinic has made telephone numbers/WhatsApp available (19) 98283-9726 and (19) 98274-6012 for patients to get back in touch and make appointments. The company reiterated that "all contracted treatments will be fully completed". Second note issued by QSorriso, in Piracicaba, after the closure of the QSorriso unit Remember the case The case came to light at the beginning of July, when clients arrived for scheduled appointments and rescheduling and found the clinic closed, with sheets of paper on the wall claiming "maintenance". In one of the clinic buildings there was a "For Rent" sign on the facade. Customers informed g1 that they were not informed about the closure and that the clinic was selling services and, subsequently, a succession of reschedulings and cancellations of appointments. In a note to g1, initially, the QSorriso clinic denied that there was no warning to customers and said that negotiations to close the unit had been taking place for 90 days. She stated that she began to suffer retaliation during this period. The Piracicaba Civil Police reported that it opened an investigation, through the 1st Police District, to investigate the company's conduct. According to delegate Wagner Romano, the investigation seeks to clarify whether the clinic acted with the intention of committing fraud or whether the case was a breach of contract (civil sphere). At least seven police reports were registered until last Thursday (9). QSorriso, in Araras, is reported for incomplete services: 'it's a humiliation', says patient QSorriso Clinic is notified in São Carlos after closing and suspending treatments In addition to the police, the company has accumulated 216 complaints with Procon (since 2014) and is cited in another 70 cases at the Court of Justice of the State of São Paulo (TJ-SP), the majority for abusive practices, contract termination and material damage. Clients report a clinic that closed without completing treatments; police investigate VIDEOS: everything about Piracicaba and the region See more news about the region at g1 Piracicaba