Clients report a clinic that closed without completing treatments; police investigate Clients of the QSorriso dental clinic, in the center of Piracicaba (SP), reported the sudden closure of the unit, without warning, with treatments unfinished and, in some cases, paid for. In one case, a patient paid more than R$13,000 and said she had been waiting for the treatment to be completed for more than a year. She also informed that the clinic's attendants went to her house, in Vila Sônia, to finance the service with the help of facial recognition (see below). On Tuesday (7), g1 went to the closed clinic and witnessed, for 15 minutes, the arrival of six clients who went to the place for consultations and rescheduling and reported being surprised by the closure. Customers have also reported difficulties in receiving service in recent months. Now, the company's conduct is investigated by the police, who collect statements (find out more below). ? Click here to follow the g1 Piracicaba channel on WhatsApp The QSorriso clinic denies that there was no warning to customers and said that negotiations to close the unit had been taking place for 90 days. She stated that she began to suffer retaliation during this period (see below). Customers looking to reschedule appointments in front of the QSorriso Clinic, which was closed Yasmin Moscoski/g1 Activities suspended at the CRO Sheets of paper on the walls of the clinic inform the suspension of activities for 'maintenance' of the place and a telephone number for information. However, the clinic has already closed its activities before the Regional Dental Council (CRO). Without this registration, it is prohibited for any clinic to provide services. QSorriso, in Araras, is reported for incomplete services: 'it's a humiliation', says patient QSorriso Clinic is notified in São Carlos after closing and suspending treatments The clinic told g1 that it has the CRO, but did not present it to the report when questioned. Notice of closure of the QSorriso dental clinic, in Piracicaba Yasmin Moscoski/g1 Complaints Procon, a consumer protection agency, reported that the QSorriso clinic has 216 registered complaints and that the first was in 2014, two years after the company began its activities in the city. Furthermore, Procon stated that some customers sued QSorriso. On the website of the Court of Justice of the State of São Paulo (TJ-SP), the name L & K Martinez Serviços de Saúde Ltda (legal name of QSorriso) appears in more than 70 processes with different natures. However, the majority cite: Abusive practices Compensation for material damage Termination of the contract and refund of money Juliana Piovesan, 40 years old, is one of the clients taking legal action against the company. She financed R$13,589 for dental treatment for her and her son, who is an autistic child. Treatment includes root canals, restorations and implants. She stated that she has been trying to complete the service for over a year and that, of the six implants contracted, four pins were applied, without the teeth. She stated that she went to the clinic, on Monday (6), to schedule appointments that had been canceled on Friday (3) and found the place with the doors closed and a 'For Rent' sign. “I stayed there for about 20 minutes, and seven people arrived [...] with an appointment, everyone was taken by surprise”, says Juliana. The same scene was witnessed by administrative assistant Marjorie Castro, aged 20, and watchman Jhonas Stocco, aged 40. Both went to the location on Tuesday in search of information about rescheduling appointments, which had been canceled via message. Part linked to the QSorriso clinic, in Piracicaba (SP), and with rental sign Yasmin Moscoski/g1 Mode of operation According to seven clients interviewed by the report, the clinic's mode of operation consisted of a standard: clients paid for the service, went through some consultations and then faced difficulties in completing the procedures or did not even begin the procedures. Patients also reported that they found out about the clinic through advertisements on social media or referrals from acquaintances for a "free evaluation". During the evaluation, sellers used convincing strategies, such as offering initially high quotes and drastically lowering them or facilitating payment methods. Message received by a patient at the QSorriso clinic, in Piracicaba Personal archive "They sent me a message on WhatsApp saying that someone recommended me and that I had received an evaluation. They carried out the evaluation and then convinced me to sign a contract. However, the amount they put in was 3 thousand reais and I said I wasn't going to pay it. And they kept decreasing, decreasing, until they were around 800 reais and I paid it in 10 installments", says Marjorie. She stated that she went through a few appointments until the clinic began the series of reschedulings. In Juliana's case, a clinic employee went to her home to obtain bank financing using facial recognition and to swipe her credit card. Parking lot of the QSorriso dental clinic, in Piracicaba Yasmin Moscoski/g1 Police investigation The Civil Police of Piracicaba reported that they opened an investigation to investigate whether the company was acting with the intention of harming customers, in this case, committing fraud, or whether it was simply breaching contracts, which should be resolved in the civil sphere. According to delegate Wagner Romano, from the 1st Police District of Piracicaba, seven police reports were recorded, which will be investigated. Piracicaba Police Duty Edijan Del Santo/ EPTV What the company says The company denied that it left customers helpless and stated, in a note to g1, that all contracted treatments will be fully completed by partner clinics from July 20, 2026. The company also advised customers to call WhatsApp (19) 98283-9726. g1 asked which partner clinics are, but the company did not respond. The company also stated that the 216 complaints to Procon are part of a context where there were more than 1.2 million consultations at the clinic. Parking lot of the QSorriso dental clinic, in Piracicaba Yasmin Moscoski/g1 VIDEOS: everything about Piracicaba and the region See more news about the region at g1 Piracicaba