Video shows help for the family that was trapped in an elevator at a tourist attraction in SP After the case of the family that was trapped for 30 minutes in the elevator at Cristo Salvador, in Sertãozinho (SP), came to light, other people who visited the place in recent years claim that they also experienced similar problems. The city hall says that maintenance services have already started and that the elevator maintenance contract has been renewed in 2026. The complaints arose in the comments of a video published by Giovana Lucas de Souza Prats on social media showing the family's despair and rescue. The incident happened last Friday (3) and she was not with the group. In one of the reports, a woman commented that the problem has existed since the monument's inauguration in 2014. ?Click here to follow the g1 Ribeirão e Franca channel on WhatsApp "My family and I were trapped in the same place, right when it opened. We stayed for about 40 minutes and they had to come to the firefighters. In short, it's been years and nothing has changed," she wrote. Visitors used social media to report old problems in the Cristo elevator in Sertãozinho, SP EPTV Reproduction In another comment, a person claims that they also got stuck and talks about the lack of maintenance over time. "Unfortunately, this problem is old. I've been trapped with my family for about 11 years," said another follower. In a note, Sertãozinho City Hall reported that, when the current management took over the government, in January 2025, there was no maintenance contract for the elevator. According to the administration, the Department of Culture and Tourism hired the company MECO Elevadores in April 2025, and the contract was renewed in 2026. READ ALSO Video shows help for family who got stuck in elevator at tourist spot in Sertãozinho Family reports tension after getting stuck in elevator at monument to Christ in Sertãozinho Sertãozinho carries out unprecedented cleaning of statue of Christ with drones A third visitor recalled the increased risk when walking in the area with relatives who have mobility difficulties and with young children. "They're finally talking about it. Once I took my wheelchair-bound aunt and my baby brother to visit Christ. When we went up, we realized that the elevator wasn't very good. When we went down, the elevator simply wouldn't come. I was lucky that they called help and it started working again, but imagine if we were trapped inside. This video serves as a warning", he reported. Visitors used social media to report old problems in the Cristo elevator in Sertãozinho, SP Reproduction EPTV Panic and broken buttons The outbursts were made in the post by Giovana, daughter of retired Gentil Ferreira da Silva, 65 years old, who was in the elevator that broke on Friday. He went to the tourist spot with his wife and 1-year-old granddaughter, accompanying a friend of the couple from São Paulo (SP) and her teenage son. The visit turned into a nightmare. According to Gentil, the group entered the elevator and the equipment, which was supposed to stop on the third floor, went straight up to the sixth, when it gave a violent impact. He says the whole cabin shook and he thought it was going to fall. "I believed we were going to fall, due to the impact it was. But, thank God, the elevator didn't fall and we were fine", he says. According to Gentil, the emergency buttons, the doorbell and the intercom did not work. The group claims that they pressed all the buttons, but were unable to request help through the monument's internal system. Using her cell phone, Gentil's wife managed to call her daughter, who called the rescue team. Images recorded at the scene show agents from the Municipal Civil Guard (GCM) and residents of the region using tools to force the door and free the group. Despite the scare, no one was injured. Family was trapped in the Cristo Salvador elevator, in Sertãozinho (SP) Reproduction/EPTV What the city hall says According to the Sertãozinho City Hall, some maintenance services have already started at the Cristo Salvador Park. The administration reported that, when the current administration took over the government, in January 2025, there was no maintenance contract for the elevator. According to the City Hall, the contract with the company MECO Elevadores was signed on April 7, 2025 and renewed in 2026. The municipal secretary of Culture and Tourism, José Adilson dos Santos, said that the City Hall had a contract with a company from Ribeirão Preto (SP) for monthly maintenance of the equipment. According to him, after the rescue on Friday (3), the company was called to the scene, made technical adjustments and the elevator started working again. Regarding the failure in the emergency system, the secretary stated that the company is notified whenever there are problems in the elevator. He said he suspected that the button failure may have occurred due to the impact of the sudden stop, but the technical cause of the failure was not detailed. City Hall also reported that the company was called at 7:33 pm on the day of the incident and arrived at the scene at 7:56 pm. According to the administration, all occupants were safely removed without injuries. Cristo Salvador, Sertãozinho, SP Reproduction/EPTV See more news from the region on g1 Ribeirão Preto and Franca VIDEOS: Everything about Ribeirão Preto, Franca and the region