RGE changes system and bill will be paid in six installments for more than 700 thousand customers; understand what the electricity bill looks like

RGE changes system and invoice will be paid in six installments; understand what the electricity bill looks like An update to the RGE system changed the billing date for 740 thousand customers, which represents 23% of the consumers served by the concessionaire. Due to regulatory rules that prevent two invoices due in the same month from being charged, the August 2026 bill will not be sent to this group. The amount will be automatically paid in six installments, interest-free, between October 2026 and March 2027. ? Access the g1 RS channel on WhatsApp The change occurred after a migration of service and billing platforms carried out last month. CPFL RGE's Commercial Services Manager, Fábio Calvo, explains the reason for the change in the calendar. "This migration, systems update that was made to provide more comfort and agility in serving our customers meant that we had to move the expected billing date for some of our customers to a new billing date", he says. The company opted to temporarily suspend the charge. Regulation requires payment in at least two installments in similar cases, but the concessionaire decided to extend the deadline. 'We prefer to pay in more installments because we understand that, on average, this impacts the customer less on their monthly budget organization and dilutes this August bill better", says Fábio. The process is fully automatic and the original amount will not be subject to correction or interest increase. There is no option for the customer to pay the full amount at once. The schedule for the 740 thousand affected customers was established as follows: July 2026: customer received the bill normally, due in August. August 2026: 2026: customer does not receive an invoice. September 2026: billing returns to normal and the bill for the month is sent. October 2026 to March 2027: the bills will have the current month's value plus one of the six installments for the month of August. The extra charge will appear described in a specific line on the invoice itself. does not have a registered digital contact. The concessionaire also advises consumers to be aware of possible scams. The recommendation is to only use official service channels, which can be checked on invoices from previous months.