Users report instability in the internet in Manaus this Friday g1 AM Users in Manaus reported instability in internet services this Friday (21). g1 received reports from people who questioned what could be causing the problem and stated that the signal was “terrible” and “bad”, both on the mobile internet and on Wi-Fi networks. The reports came from different parts of the capital. Some users reported difficulties accessing the internet on their cell phones, while others reported problems with their home connection. Sought by g1, the National Telecommunications Agency (Anatel) informed that it monitors the quality of telephone and mobile internet networks through the Telecommunications Services Quality Regulation (RQUAL). ? Join the g1 AM channel on WhatsApp Despite explaining how possible service interruptions are monitored, Anatel did not say what the cause of the instability reported by users in Manaus this Friday was and also did not confirm whether there was a widespread failure in the capital.
Internet in Manaus presents instability for users this Friday
Users report instability in the internet in Manaus this Friday g1 AM Users in Manaus reported instability in internet services this Friday (21). g1 received reports from people who questioned what could be causing the problem and stated...
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The reports came from different parts of the capital. Some users reported difficulties accessing the internet on their cell phones, while others reported problems with their home connection.
- Sought by g1, the National Telecommunications Agency (Anatel) informed that it monitors the quality of telephone and mobile internet networks through the Telecommunications Services Quality...
- Join the g1 AM channel on WhatsApp Despite explaining how possible service interruptions are monitored, Anatel did not say what the cause of the instability reported by users in Manaus this...
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According to the agency, for regulatory monitoring purposes, an interruption in mobile telephony is characterized when at least 20% of the antennas in a municipality or 20 antennas stop working simultaneously, whichever is the lowest number. Anatel highlighted, however, that this criterion is used exclusively for regulatory quality monitoring and does not apply to the analysis of individual cases. The agency also explained that telecommunications networks can be affected by factors such as rain, accidents, vandalism, failures in the electricity supply and other events, which can cause degradation or temporary interruption of services. Until the last update of this report, there was no confirmation about the cause of the problems reported by users. Reimbursement Anatel also informed that, in cases of service interruption, telecommunications companies must make information available to consumers and provide compensation proportional to the period in which the service was unavailable, in accordance with current regulations. Interruptions recorded by providers can be consulted on the Public Portal of the Quality Assessment Support Entity (ESAQ). The agency also advises consumers to check their right to proportional reimbursement in the event of service unavailability.