Condominium residents in Bauru receive water bill charges of up to R$3 million after system error

Error in reading generates million-dollar bills on water bills for residents in Bauru Residents of a condominium in Bauru (SP) were surprised by charges of up to R$3 million on their water bills. The amounts were generated by a failure in the Companhia Saneamento de Bauru (CSB) system, responsible for commercial service and issuing invoices. A charge of R$3 million would correspond, according to the calculation made based on water tariffs, to a consumption of more than 100 million liters of water - enough volume to supply around 100 thousand homes or a single house for approximately 1,800 years. ? Join the g1 Bauru and Marília channel on WhatsApp In a statement, the CSB reported that the problem affected condominiums served by a telemetry system operated by a third-party company. The dealership stated that the error was identified and corrected. The import of data provided by the company has been suspended until a detailed analysis of the affected properties is completed. Residents of a condominium in Bauru receive water bills for amounts reaching R$3 million after a system failure TV TEM/Reproduction The affected residents received bank notifications about the issuance of bills in their names. Publicist Laís Flores described, in an interview with TV TEM, the shock when she received a notice on her cell phone about a debt of more than R$2.9 million. "The first thing I did was look for a lawyer. I, obviously, don't have R$2 million. I tried to contact the DAE, I couldn't, and so far I haven't had a response. It's quite scary, I'm in the dark without knowing what to do", reported Laís. READ MORE State school employee is fired and investigated for forcibly kissing 12-year-old student in Marília Idosa loses R$58,000 in 'false delegate' scam and police execute search warrants on the coast of São Paulo and in RJ Professor Alexandre Cruz Nicolas also received a charge that exceeded R$3 million while he was working. "I had already seen the possibility of duplicate bills on the news, but I didn't imagine such an exorbitant error. I'm worried, because it's my data that is there. Will they cancel it by the due date? Will it generate interest or a fine?", asked the professor. Error in reading generates million-dollar bills on water bills for residents in Bauru TV TEM/Reproduction History of disruptions in the transition The million-dollar charges are another episode of disruptions recorded since the change of commercial services from the Department of Water and Sewage (DAE) to the CSB. Since August 3, CSB has taken over customer service and issuing invoices, while DAE has maintained the technical operation of water collection and distribution. Shortly after the move, residents reported receiving duplicate bills due in September. At the time, the DAE reported that it had brought forward the issuance of some invoices at the request of customers, which caused the bills to overlap. The advice to affected residents was to only pay the invoice issued by the DAE. Bauru Sanitation Company (CSB) Reproduction