Channel will gather invoices from residents to contest increases in court Disclosure/DPE The Public Defender's Office of the State of Amazonas (DPE-AM) created a channel to receive complaints from residents who have registered an increase in the value of their electricity bills. The purpose of the collection is to investigate whether there are undue charges or widespread irregularities in the invoices issued by the concessionaire Âmbar Energia. Affected consumers can send reports to the email: reclamacaoenergia@defensoria.am.def.br by the first week of September. With the documents in hand, the institution will evaluate the adoption of judicial or administrative measures if it identifies irregularities in the charges. To participate, you must send copies of the energy bills for June, July and August 2025 and the same months in 2026. ? Join the g1 AM channel on WhatsApp According to the Public Defender's Office, the investigation began after an increase in complaints from customers served by the agency and in reports published by the press. According to DPE-AM, the energy service is essential and must have affordable rates that do not compromise the family budget.
Public defender opens channel for complaints about possible increase in electricity bills in AM; see how to report
Channel will gather invoices from residents to contest increases in court Disclosure/DPE The Public Defender's Office of the State of Amazonas (DPE-AM) created a channel to receive complaints from residents who have registered an increase...
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Affected consumers can send reports to the email: reclamacaoenergia@defensoria.am.def.br by the first week of September. With the documents in hand, the institution will evaluate the adoption of judicial or administrative measures if it identifies irregularities in the charges.
- To participate, you must send copies of the energy bills for June, July and August 2025 and the same months in 2026.
- Join the g1 AM channel on WhatsApp According to the Public Defender's Office, the investigation began after an increase in complaints from customers served by the agency and in reports...
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Officially questioned by the Public Defender's Office, Âmbar Energia claimed that it did not identify technical or regulatory failures that would justify an unexpected increase in invoices. The distributor attributed the variation in value to two main factors: Increase in consumption caused by rising temperatures in the North Region; Tariff adjustments authorized by the National Electric Energy Agency (Aneel). The institution reinforces the importance of resident participation in mapping the problem. According to public defender Carlos Almeida Filho, head of the Public Defender's Office Specialized in Collective Interests (DPEIC), the data will support the agency's actions. "We need to verify, based on specific cases, whether there was in fact an unjustified increase. These reports will be important so that the Public Defender's Office has elements to evaluate what is happening and, if any irregularity is found, adopt the necessary measures to protect consumers", stated the defender. READ ALSO: After a blackout in the AM, residents block the street and protest in front of the utility company due to a lack of power; VIDEO Blackout affects neighborhoods in Manaus and two other municipalities in the interior of Amazonas After almost four hours of blackout, electricity is restored in Manaus, says concessionaire